Top Ten Reasons to Shop at Factory Direct Carpets
1. Family Owned and Operated since 1946
3. Free Sample Checkout Service so you can compare samples in your home
6. Experienced and Knowledgeable Sales Staff
7. Honest “No Surprises” Pricing
8. Lifetime Installation Guarantee
The following warranty is for the VersaLockAG Residential Limited Warranty 20-year with moisture
by Shaw Industries Group, Inc.
Residential Limited Warranty
25-year with moisture
The following is the Residential Limited Warranty issued by Shaw Industries Group, Inc. (“Shaw”) for
our VersaLock®AG™ Laminate Flooring.
What this Residential Limited Warranty covers:
Shaw warrants that for 25 years (may vary by product) from the date of original purchase, your VersaLockAG
Floor:
* Will not stain
* Will not wear through
* Will not fade as a result of direct sunlight or artificial light
* Will resist water damage under normal use conditions
Lifetime Structural Integrity Warranty - Shaw warrants to the original purchaser that this laminate product, in
its manufactured condition, will be free from defects in material or workmanship including milling, assembly,
and dimension. Shaw additionally warrants that this laminate product will not warp, cup, buckle or delaminate
when properly installed and maintained according to Shaw’s installation instruction procedures and care guide.
This warranty includes installation over a radiant heated concrete subfloor for approved floating installation
methods.
What you should do if any of the above listed problems occur and you need warranty service:
You (the original purchaser) should notify the authorized flooring dealer from which the original
purchase was made of any defect no later than 30 days after discovering the defect but within the time
period of this limited warranty. You (the original purchaser) must present to that authorized flooring
dealer the following items for a warranty claim to be considered:
* A valid proof of purchase in the form of a sales receipt or other documents which establish
proof of purchase.
* A detailed description of the problem and/or a photograph/sample that clearly shows the
warranty problem.
What Shaw will do should you need warranty service:
If Shaw honors a claim under this limited warranty, it will repair or replace, at its option, the cost of
the affected flooring material. If professionally installed, Shaw will pay the reasonable labor costs to
perform the replacement or repair during the first two (2) years from the date of the original
purchase. In the event that the color installed is no longer available, Shaw will authorize your dealer to
replace the affected floor with another Shaw product of equal value. The above described remedy is
the purchaser’s sole and exclusive remedy for claims under this limited warranty.
This Residential Limited Warranty is subject to the following conditions:
This limited warranty is valid only in North America. The warranty is not transferable. It extends only to
the original purchaser. This limited warranty applies only where the affected area is visible and covers an
area greater than one square inch. The flooring must be installed in accordance with Shaw’s recommended
installation instructions.
This limited warranty shall not apply to damage arising from any of the following:
* Accidents, abuse or misuse
* Exposure to extreme heat
* Scratch, impact or cutting
* Improper installation
* Improper care and maintenance
* Freight
* Modification, alterations, repair or service by a non authorized floor covering dealer
* Water damage resulting from improper installation or flooding caused by natural disaster,
plumbing failures, etc.
* Damage due to failure to use appropriate chair pads under castor desk chairs
* Use only seamless plastic castor wheels to help prevent scratches
* Damage resulting from or in connection with subfloor conditions
Please Note:
VersaLockAG is a registered trademark of Columbia Insurance Company.
Shaw does not grant to any person or entity the authority to create for it any obligation or liability in
connection with this product. Shaw shall not be liable to the consumer or any other person or entity
for any incidental, special or consequential damages, arising out of breach of this limited warranty or
any implied limited warranty (excluding merchantability). All implied warranties are hereby limited
to the duration of this limited warranty. Some states do not allow the exclusion or limitation of
implied warranties or the limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights,
such rights may vary from State to State.
Factory Direct Carpets has Provided Lifetime Warranties on Installation since 1946
At Factory Direct Carpets it is extremely rare for one of our installers to make a mistake during installation. Our installers have been with us from as few as seven years to as long as 18 years. We hire installers without any experience and train them to become journeymen over a period of years. This allows us to make sure they do the job right from the first day and eliminates the need to have “experienced” installers un-learn bad habits.
Nevertheless, it really should not matter whether you discover a problem with installation now or ten years from now. If the job wasn’t done right the first time, we will come out and fix it no matter when you call.
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