Top Ten Reasons to Shop at Factory Direct Carpets
1. Family Owned and Operated since 1946
3. Free Sample Checkout Service so you can compare samples in your home
6. Experienced and Knowledgeable Sales Staff
7. Honest “No Surprises” Pricing
8. Lifetime Installation Guarantee
Laminate Warranties
Our Laminate Warranties are Second to None
The complete text of the warranties for the Mohawk and Quick Step Laminates follows. (They are the same since Mohawk merged with Quick Step.
Click here to see the complete text of the Shaw Laminate Warranties
LIMITED LIFETIME WARRANTY AND MAINTENANCE FOR RESIDENTIAL USE
Mohawk Industries is so confident in the design and durability of our Mohawk® flooring products and accessories, that we back them with a Lifetime Warranty1. This Lifetime Warranty covers defects in material and/or workmanship which relate to joint integrity, staining, fading, wear and moisture resistance2 during normal residential use.
Joint Integrity
The Mohawk® Uniclic® system will not fail3.
Stain Resistance
Mohawk® flooring will resist staining.
Fade Resistance
Mohawk® flooring will resist fading from exposure to sunlight or artificial light.
Wear Resistance
Mohawk® flooring wear layer will not wear through the design layer.
Water Resistance
Mohawk® flooring will resist water damage4.
Important Tips
Use any non-abrasive, soap-free cleaner suitable for laminate flooring on a regular basis. NEVER USE: Abrasive pads and cleaners including nylon scouring pads, steel wool, Comet™, Soft Scrub™, etc., which may damage the finish.
Footprints and dirt easily wipe away with a moist cloth. Just wring cloth well before use.
It is recommended to remove any wet spills immediately to avoid liquid penetration into the joints.
Use felt protectors or approved nylon pads under furniture and replace all hard plastic or metal rollers on furniture with soft rubber rollers.
Use caution when moving large appliances such as refrigerators, ranges, etc.
Use protective mats at exterior entrances and in heavy traffic areas.
Don't use "mop and shine" products. They will leave a dull film. Never wax or polish your floor.
Maintenance
Mohawk Laminate Flooring is extremely hygienic and the easy care makes the floor virtually maintenance free compared to other flooring. Routine cleaning only requires vacuuming, dust mopping, or damp mopping. The use of flooring cleaner on a regular basis is all you will need to keep your floor beautiful for years to come. Larger marks and difficult stains can be easily removed with Acetone™ (nail polish remover) or other solvents containing alcohol.
Stain Problems and Solutions
To qualify for any repair or replacement, you will need to provide the original dated sales receipt or other documentation to demonstrate proof of purchase.
For your records, fill in the following information and keep in a safe place with your original documentation.
Retailer name
Retailer address
Retailer phone number
Purchase date
Product name
General Terms and Conditions for Laminate Warranties
Mohawk® flooring and accessories carry the specific warranties listed above. In addition to the requirements specified for each of those particular warranties, the following general terms and conditions also apply. If you have questions regarding the warranty information, please contact the manufacturer, retailer or our website www.mohawk-flooring.com.
1. This warranty applies only to the first owner and the first installation of the product and may not be transferred. The “first owner” is the person stated as the buyer on the purchase document(s). This warranty applies only to first quality Mohawk® brand product purchases made after the edition date of these warranty conditions for the designated time period when the product is installed in a private residence.
2. This product warranty only applies to defects inherent to the material supplied. This means any material or production defects, acknowledged by the manufacturer. It includes the delamination or reduced resistance of the wear layer, but does not include, in beveled-edge products, wear along the edges of the panels less than 3/16” (5mm) from the edge. Mohawk Industries will repair or replace the product, at its option. When replacement of the flooring is made, only new panels from the current product range at the time the complaint is upheld will be supplied by the distributor or retailer. There will be no other form of compensation. Responsibility under this warranty only applies to hidden defects. These are defects that were not visible before or during the installation of the laminate floor. If the product was originally professionally installed, Mohawk Flooring will cover reasonable labor costs. Mohawk Industries can never be held liable and is not responsible for any secondary damage.
3. The lifetime locking warranty on the Uniclic® joint only applies to open joints greater than 0.01 inches (0.2mm).
4. This warranty applies only to first quality Mohawk® brand product installed according to the manufacturer’s recommended installation instructions in indoor residential spaces. We recommend using the approved Mohawk® Uniclic® accessories as they have been specifically designed and tested for use with Mohawk® flooring panels. The use of accessories other than Mohawk® accessories might cause damage to the Mohawk® floor. In such cases, the warranty provided by Mohawk® will be void. Proof of compliance with the installation and maintenance instructions recommended by the manufacturer must be provided if a claim is filed. These instructions are located inside 1 out of every 3 flooring cartons or in each individual accessory package. If the instructions are not there, they should be requested from the manufacturer, distributor or retailer. The instructions may also be viewed at www.mohawk-flooring.com. If installation is not performed by the end user, at least one copy of the installation and maintenance instructions and this residential warranty must be provided to the end user by the installer.
5. This warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm or flood, damage from smoke, fire or other casualty events; damage caused by negligence, improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residential environment. The damage to the product must be evident, measuring, per product unit (panel, accessory, etc.) at least 1.40 square centimeter or 0.5 square inch, and must not be the result of abusive, abnormal conditions or accidents, such as but not limited to, damage of mechanical nature, severe impact or scratches (caused by dragging objects or furniture) or cutting. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas or furniture with castors must be fitted with soft rubber wheels, an adequate protective mat or protective castor cups must be put under this furniture.
6. A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or dust from damaging the flooring.
7. This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains as a result of chemical or industrial products (other than recommended cleaning products). The floor may not be installed in damp and/or humid areas, in extremely dry areas or areas where there are extremely high temperatures (such as saunas or swimming pool areas).
8. This warranty excludes damage caused by water, including but not limited to natural disasters (i.e. floods), naturally occurring conditions/accidents (i.e. appliance and plumbing failures), urine or standing water (water that remains on the floor longer than 30 minutes). The water resistance warranty does not apply to products that are less than 8mm thick and does not apply to beveled edge products when used in bathrooms.
9. This warranty excludes damage caused by water or moisture trapped beneath the floor due to improper sub-flooring or underlayment including but not limited to damage from hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture being below the floor.
10. This warranty excludes damage caused by moisture left on the floor (or on or around the skirting boards, wall base or profiles), cleaning that is too wet and/or the use of inappropriate cleaning products. Prolonged water exposure could damage your laminate flooring.
11. Flooring panels or accessories must be checked carefully for material defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any circumstances. The distributor or retailer must be informed in writing of such defects within 15 days. After this time has elapsed, no further complaints will be accepted. Color and gloss issues resulting from material added to an existing installation at a later date and non-warranty repairs are excluded from coverage.
12. Under no circumstances will Mohawk Industries be responsible for any loss of time, inconvenience, expenses, costs or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.
13. Mohawk Flooring OFFERS NO OTHER WARRANTY, EXPRESS OR IMPLIED, THAN THE ONE DESCRIBED HEREIN, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR SUITABILITY OF THE PRODUCT FOR A PARTICULAR PURPOSE, AND NO OTHER REMEDIES SHALL BE AVAILABLE EXCEPT FOR THOSE PROVIDED HEREIN. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
14. The general warranty and Uniclic® warranty periods are both pro rata 33 years for flooring and 25 years for accessories. A pro rata warranty is one that provides for a refund or credit that decreases according to a set formula as the warranty period progresses. The Mohawk original warranty value is reduced by the amount of time that you own it. When a claim is made, the value of the warranty becomes a percentage of ownership per year based upon the 33 years for the general warranty for flooring, 25 years for accessories and/or 33 years on the integrity of the Uniclic® joint. Any services provided as part of this warranty do not extend the original warranty period. If the product for which a claim is made is no longer available, the customer will be able to choose a Mohawk® product of equal value from the current product range.
15. If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.
For service under this warranty please contact your local Mohawk® retailer. Describe the problem and in many cases, the retailer can provide you with a solution.
For installation, maintenance and technical questions please call (888) 387-9881 option 1.
Print date 04/23/2008
End Notes
1 See General Terms and Conditions point 14
2 See General Terms and Conditions points 1-15
3 See General Terms and Conditions points 3-4
4 See General Terms and Conditions points 7-10
Enjoy your floors for years to come
Shaw Laminate flooring offers residential products with 15-year, 20-year, and 25-year warranties for Shaw Laminate products used in dry, interior residential applications.
Understand warranty coverage
For the time period of the particular product category, which begins from the date of original purchase, your Shaw Laminate Floor:
- will not stain
- will not wear through the decorative surface
- will not fade as a result of direct sunlight or artificial light
- will be free of manufacturing defects
How to use warranty service
Notify the authorized Shaw Laminate Flooring dealer from which the original purchase was made, of any defect no later than 30 days after discovering the defect but within the time period of the applicable limited warranty. How to make a claim
To make a warranty claim, present the following items to your authorized Shaw Laminate Flooring dealer:
- A valid proof of purchase in the form of a sales receipt or other documents
- A detailed description of the problem and or a photograph/sample that clearly shows the problem
What Shaw Industries will do if you need warranty service
In most cases, your dealer will be able to correct the problem, but, if he/she is not able to do so, you should contact Shaw directly at 1-800-441-7429. If Shaw honors a claim under this limited warranty, it will repair or replace, at its option, the affected flooring material. If professionally installed, Shaw will pay the reasonable labor costs to perform the replacement or repair during the first two years from the date of the original purchase. In the event that the color installed is no longer available, Shaw will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remedy is the customer's sole and exclusive remedy for claims under this limited warranty.
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Mohawk Laminate Warranty
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Factory Direct Carpets has Provided Lifetime Warranties on Installation since 1946
At Factory Direct Carpets it is extremely rare for one of our installers to make a mistake during installation. Our installers have been with us from as few as seven years to as long as 18 years. We hire installers without any experience and train them to become journeymen over a period of years. This allows us to make sure they do the job right from the first day and eliminates the need to have “experienced” installers un-learn bad habits.
Nevertheless, it really should not matter whether you discover a problem with installation now or ten years from now. If the job wasn’t done right the first time, we will come out and fix it no matter when you call.