Top Ten Reasons to Shop at Factory Direct Carpets
1. Family Owned and Operated since 1946
3. Free Sample Checkout Service so you can compare samples in your home
6. Experienced and Knowledgeable Sales Staff
7. Honest “No Surprises” Pricing
8. Lifetime Installation Guarantee
Warranties
We Can Offer You Carpet Warranties That Our Competitors Can Only Dream About
You have probably looked at a number of flooring websites by the time you found us, and you have probably noticed that most flooring stores offer exactly the same warranty on carpets from the same manufacturers. This is because the carpet manufacturers, not the individual flooring stores, draft the warranties.
However, as a Shaw Anso Premier Dealer we can offer extended warranties on Shaw Anso Nylon Products that our competitors can only dream about.
Compare the Shaw Standard and
Anso Premier Dealer Warranties below:
The Warranties that our non-Shaw Anso Premier Dealer Competitors can Offer You:
We Can Offer You Shaw’s Extended Warranties Listed Below At Factory Direct Carpets:
Please note that a claim cannot be filed on a carpet over two years old without proof of professional cleaning. If the carpet has not been cleaned within the first 24 months, your warranty will be voided.
Limited Texture Retention Warranty
Shaw Industries warrants that the surface pile of a carpet featuring our Limited Texture Retention Warranty will not experience excessive loss of carpet surface texture during the warranty period. The texture of any carpet will change over time, particularly in high-traffic areas. Such change, over time, is considered a normal characteristic and as such is not covered by this warranty.
Limited Stain Resistance Warranty
Shaw Industries warrants that a carpet featuring our Limited Stain Resistance Warranty will resist staining caused by most foods and beverages better than comparable untreated nylon carpet. Stain resistance means the ability of your carpet pile to resist (i.e. minimize or withstand) permanent stains for the life of the warranty and without need for re-application. No carpet, of course, is stain-proof. This warranty excludes all non-food and non-beverage substances, including, but not limited to, bleaching agents, acne medications, and other strong chemicals that alter or remove color.
Limited Soil Resistance Warranty
Shaw Industries warrants that carpet featuring our Limited Soil Resistance Warranty will resist soiling by most common household soil better than comparable untreated nylon carpet. If you properly maintain your carpet, soil will clean up more thoroughly, and less residue will remain on your carpet. Soil resistance means the ability of your carpet to resist (i.e. minimize or withstand) retention of the common dry dirt normally associated with carpet soiling for the life of the warranty and without need for re-application. Keep in mind, light-colored carpets will show soiling more than darker colors and will require more frequent maintenance to retain their appearance.
Limited Abrasive Wear Resistance Warranty
Shaw Industries warrants that the surface pile of a carpet featuring our Limited Abrasive Wear Resistance Warranty will not abrasively wear away by more than 10% in any area of the carpet. Abrasive wear means fiber loss, and not changes in appearance such as crushing or matting.
Shaw Industries warrants that your carpet will not generate static greater than 5 kilovolts when tested using AATCC Test Method 134 for the life of your carpet. Shaw Industries will service or replace any area of the carpet that generates excess static as outlined above. Please keep in mind that certain environmental factors can contribute to the presence of static in your home. Refer to the chart above for years covered on your Anso® nylon branded carpet.
Please note the warranties listed herein apply only to carpets purchased on or after December 1, 2006. Warranties for carpets purchased before this date are not listed in this brochure. Additionally, not all brands are listed herein. For warranties not listed, please contact Anso Smart Lines® for assistance (800-441-8185). Claims must be made directly on this web site or to the Anso® nylon Customer Service Center, P.O. Box 18210, Minneapolis, MN 55418.
General Consumer Warranty Information
What These Warranties Do Not Cover
Shaw Industries warranties for Anso® nylon cover normal indoor residential use for carpets properly installed and maintained in owner-occupied residences; such warranties commence on the date of original carpet purchase. (The following are excluded from coverage: area rugs; burns; tears; pulls; abuse; damage caused by athletic/industrial footwear or equipment [this is not considered normal indoor residential use]; carpeting installed on stairs; use of rotary brush cleaning; carpet installation problems or exposure to abnormal conditions.) This warranty specifically excludes at home daycare or any other in-home businesses or commercial activity in the house. These warranties are void outside the United States and Canada.
What Shaw Industries Will Do if You Need Warranty Service
Shaw Industries will repair or replace any portion of your carpet that does not perform according to our warranties with comparable carpet made with Anso® nylon. We reserve the right to determine what comparable carpet is. Replacement will be at our cost, including a reasonable cost for installation. We will cover only the actual cost of installing your carpet and not costs associated with customizing carpet (i.e. aesthetic inserts, sculpting, borders). Any charges for carpet disposal, new padding, or moving furniture, equipment, etc. are your responsibility. This warranty is transferable providing both parties can supply proofs of purchase and proofs of proper maintenance. The carpet manufacturer may also offer its own warranties on the carpet you purchase, for which it is solely responsible. Finally, the warranties detailed herein apply to carpet purchases made on or after December 1, 2006.
How to Obtain Warranty Service
For Warranty Service, write to: Anso® nylon Customer Service Center, P.O. Box 18210, Minneapolis, MN 55418, call 800.441.8185, or click here to file your warranty claim online. For help, live chat with one of our carpet care technicians.
IMPORTANT:
WHAT YOU MUST SAVE TO FILE A WARRANTY CLAIM.
Shaw Industries will require you to provide certain information about your carpet, as well as samples of your carpet, in order to service a warranty claim. Therefore, please retain:
" Two square feet of excess, unused carpet after installation.
" Your original carpet purchase receipt.
" A list of all products used to clean your carpet.
" Receipts for periodic professional cleaning (remember they are required for warranty service).
Please note: Inspection reports are the property of Anso® nylon and will not be released.
GENERAL CONSUMER WARRANTY INFORMATION
Installation and Maintenance Requirements
Proper Installation
Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet & Rug Institute Residential Installation Standard CRI-105. (Note Shaw Industries recommends a pad with a maximum thickness of 7/16 and minimum 6-lb. density for optimum performance.) Consult your retailer for details.
Proper Maintenance
Your carpet must be maintained and cleaned in accordance with the Anso SmartCare Maintenance Program described in this website. Professional cleaning of your carpet is required at least once every 24 months if not more frequently depending on conditions and use. Failure to properly maintain your carpet will void your warranty. (Please note a claim cannot be filed on a carpet over two years old without proof of professional cleaning.) Improperly applied topical treatments or the use of non-approved carpet cleaning methods or materials could impair the performance of your carpet and therefore will void your warranty.
OTHER
THE ABOVE DESCRIBES THE COMPLETE WARRANTIES THAT MAY BE AVAILABLE ON CARPET MANUFACTURED WITH ANSO® NYLON AND SETS FORTH THE EXCLUSIVE REMEDIES AVAILABLE. THE WARRANTY COVERAGE FOR YOUR CARPET WILL BE IDENTIFIED ON THE STORE SAMPLE AVAILABLE AT THE TIME OF YOUR PURCHASE. THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SHAW INDUSTRIES BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE CARPET PURCHASED OR FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THE CARPET MADE WITH ANSO NYLON.
Some states do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above limitations or exclusions may not apply to you. The above warranties give you specific legal rights which vary from state to state. Anso, Anso CrushResister, Anso Caress and Smart Lines are registered trademarks of Shaw Industries Group, Inc. SmartCare is a service mark of Shaw Industries. Shaw Industries Anso® nylon fiber may be covered by one or more of the following patents: U.S. Patent#5,322,736; #5,478,624; and #4,871,604.
What do all these warranties really mean?...
Factory Direct Carpets has Provided Lifetime Warranties on Installation since 1946
At Factory Direct Carpets it is extremely rare for one of our installers to make a mistake during installation. Our installers have been with us from as few as seven years to as long as 18 years. We hire installers without any experience and train them to become journeymen over a period of years. This allows us to make sure they do the job right from the first day and eliminates the need to have “experienced” installers un-learn bad habits.
Nevertheless, it really should not matter whether you discover a problem with installation now or ten years from now. If the job wasn’t done right the first time, we will come out and fix it no matter when you call.
Shaw bases its warranties on a star system for Anso Premier Dealer Warranties, but issues warranties based solely on the carpet line for ordinary dealers.
You should note that the shortest Anso Premier Dealer Warranty is equal to the Longest warranty for ordinary dealers.
Home | Shop At Home | Current Promotions | Design A Room | Financing
Green Products | Carpet | Hardwood | Laminate | Vinyl | Warranties
